Privacy policy

Last updated: Feb 22, 2025

This privacy policy (“Privacy Policy”) describes the information collection practices that EJEC VENTURES, LLC and its respective subsidiaries (“TryEssenTree,” “TryEssenTree,” ”we,” “us,” or “our,” if not explicitly referring to one company) follow when handling Personal Information (defined below) that we collect or receive in conducting our business, including through the sale of our products and use of our websites (the “Sites”), as further explained below. Employment data is not subject to this Privacy Policy. If you are a resident of the European Union (“EU”), you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Information, as outlined below.  For the purposes of this Privacy Policy, references to the EU also include the United Kingdom, Switzerland, and the European Economic Area countries Iceland, Liechtenstein, and Norway. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at tryauri.com.

INFORMATION COLLECTION AND USE. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).

Collecting Your Information. We may collect information about you in a variety of ways but generally speaking it is done either through you visiting our website or registering to become a member. The types of information we may collect include, but are not limited to:

Information You Provide To Us. This includes Personal Information that you voluntarily provide when purchasing our products or signing up for an account. TryEssenTree collects the following types of information directly from you:

• Name, mailing address, telephone number and email address;
• Billing information, such as credit or debit card number, bank account and routing numbers, and identity verification information that is collected through our payment processors on our behalf;
• Log-in credentials;
• Information about purchases or other transactions with TryEssenTree;
• Information about your customer service and maintenance interactions with us;
• User-generated content you post in public online forums on our services;
• Inferences drawn from information that you provide to us; and
• Any other information you choose to directly provide to us in connection with your use of the services.

Information We Collect About You. Information our servers automatically collect when you visit, use, or browse the Site, such as your IP address, your operating system, browser version, the address of a referring website, the pages you visit on the Site, the dates and times you visit the Site, device and usage information, such as language preferences, referring URLs, country, location, information about how and when you use our services and other technical information. If you access the Site from a mobile device, information about the type of mobile device you use.

Log Data. We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser type, browser version, and the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookie. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our services for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

DoubleClick Cookie. Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Shopify Audiences. We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your Personal Information for such services, visit https://privacy.shopify.com/en.

Google. Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Twitter. Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

Facebook. Facebook remarketing service is provided by Facebook Inc. To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217

Additional Information. TryEssenTree does not directly collect any sensitive personal data on its users.

USING YOUR INFORMATION. We collect Personal Information for one or more of the following commercial and business purposes:

• Providing you with our products and services;
• Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with laws and other standards;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business;
• Debugging to identify and repair errors that impair existing intended functionality;
• Short-term, transient use, provided the Personal Information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
• Undertaking internal research for technological development and demonstration;
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the company, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
• Comply with a legal obligation; or
• Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

BASIS FOR PROCESSING. When required by applicable law, TryEssenTree only processes your Personal Information when it has an appropriate basis. That means we determine whether we have a lawful basis/legitimate business purpose to use your Personal Information before doing so. As stated in applicable law, such lawful bases/legitimate business purposes include receiving express consent, operating our business, performing a contract, and complying with a legal obligation.

Legitimate Interest. When processing Personal Information based on TryEssenTree’s legitimate interest, TryEssenTree ensures that your fundamental rights and interests are not overridden. This is achieved through TryEssenTree’s commitment to privacy by design principles, adherence to industry privacy standards, regular processing reviews, and a strong focus on the customer lifecycle. TryEssenTree relies on its legitimate interest for processing when it handles transaction processing, security, user analytics, and technical maintenance.

Contractual Performance. TryEssenTree processes your personal data when necessary for the performance of a contract when fulfilling our duties and exercising our rights under contracts with you, vendors, and partners. Additionally, when responding to consumer requests, and addressing customer service inquiries and requests for information.

Legal Obligation. TryEssenTree processes Personal Information to comply with any existing or future legal obligations including to detect and prevent unlawful acts, protect against malicious or illegal activity, and to provide assistance to law enforcement agencies.

Consent. TryEssenTree relies on your express consent, which you may withdraw, to process your personal data for servicing your registered account, promotions, and tailored marketing activities. These include facilitating and servicing your account to our mailing list and services, providing personalized promotions and special offers, and delivering marketing content that is tailored to your interests.

Analytics

We may allow selected service providers or processors, such as Google Analytics to use tracking technology on the Site, which will enable them to collect information about how you use the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

Marketing. In order to support tailored advertisements, offers, or content that you may find interesting when you browse the internet, TryEssenTree may share the Personal Information that you provide to us or that we collect about you with our trusted third party partners that support online advertising.

Transfer of Assets. If we reorganize or otherwise transfer some or all of the Site or our assets to another organization (such as in the course of a merger, dissolution, or liquidation), your information may be shared with the transferee; however, we will ask the transferee to honor commitments we made in this Privacy Policy.

Security and Fraud. We allow third parties to receive Personal Information from our users to provide both security and fraud protection to TryEssenTree.

Required By Law. We may share your information as permitted or required by any applicable law in response to a subpoena or other legal process or as we deem necessary to investigate or remedy any actual or potential violation of our policies or to protect the rights, property, and safety of the TryEssenTree or others, as we deem appropriate.

In support of the activities listed above, over the past twelve months, TryEssenTree has shared or sold the following categories of personal information: (i) identifiers, (ii) inference data, (iii) user activity, (iv) commercial information, (v) demographic data, (vi) contact information, (vii) user account information, (viii) proximate location data, and (ix) professional data. For more information on how to exercise your rights in relation to the sharing or sale of your personal information, please see the section “Your Rights and Choices” below.

YOUR RIGHTS AND CHOICES. Depending on where you live, you may have some or all of the rights listed below in relation to your Personal Information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to Personal Information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete Personal Information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate Personal Information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the Personal Information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to “sell” or “share” your Personal Information or to opt out of the processing of your Personal Information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser that you use to visit the Site.
• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive Personal Information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of Personal Information.
• Shine the Light: If you are a California Resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your PI to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to Support@tryessentree.co. Pursuant to California Civil Code Section 1798.83(c)(2)
• Withdrawal of Consent: Where we rely on consent to process your Personal Information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
  

To exercise any of the above, please contact us by email at Support@tryessentree.co. Please include your full name, email address, and other identifying information such that we will be able to verify your identity, along with why you are writing, so that we can properly process your request. We are only able to handle your request if you provide the requested information needed to verify your identity. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

You have the right to complain to your data protection authority about our collection and use of your personal data. Please contact your local data protection authority for more information. 

CATEGORIES OF PERSONAL DATA WE HAVE COLLECTED IN THE PAST TWELVE MONTHS:

SECURITY. The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

SMS Communications and Mobile Privacy

When you provide your mobile phone number and consent to receive SMS communications from Essentree, we may collect your name, mobile phone number, order information, account information, and SMS consent records.

We use this information to provide customer support, respond to inquiries, send order updates, shipping notifications, account notifications, and promotional messages to customers who have opted in to receive such communications.

We may share information with service providers solely as necessary to operate our business, process transactions, provide customer support, deliver communications, and maintain our website.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Mobile opt-in data, SMS consent records, and phone numbers collected for SMS communications will not be sold, rented, shared, transferred, or disclosed to any third party or affiliate for their own marketing or promotional purposes.

If you consent to receive SMS from Essentree, you agree to receive customer care messages, order updates, shipping notifications, account notifications, and promotional messages where applicable.

Reply STOP to opt out.

Reply HELP for assistance.

Message and data rates may apply.

Message frequency may vary.

For assistance, contact:

Essentree
Phone: (385) 512-4636
Email: support@essentree.co
Website: https://tryessentree.co/pages/contact

View our Privacy Policy:
https://tryessentree.co/policies/privacy-policy

View our Terms of Service:
https://tryessentree.co/policies/terms-of-service

RETENTION PERIOD. TryEssenTree shall only store Personal Information for as long as it is required. This is determined by considering the purposes for which it was obtained in accordance with applicable laws. Our retention period is based on (1) the nature of our relationship with the data subject and (2) any legal obligations we are bound to fulfill.

LINKS TO OTHER SITES. The Website and email messages that you receive from TryEssenTree may sometimes contain hypertext links to the websites of third parties. TryEssenTree is not responsible for the privacy practices or the content of such other websites. Linked websites may contain links to websites maintained by third parties. Such links are provided for your convenience and reference only. TryEssenTree does not operate or control in any respect any information, software, products or services available on such third-party websites. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.

CHILDREN'S PRIVACY. Federal law imposes special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from children under the age of 13. We take those age-related requirements very seriously, and, consistent with them, do not intend for our Website or Services to be used by children under the age of 18, and certainly not by anyone under the age of 13. Moreover, we do not knowingly collect personal information from minors under the age of 18. If we become aware that anyone under the age of 18 has submitted personal information to us via our Website or Services, we will delete that information and not use it for any purpose whatsoever. We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the Internet.

CONTACT US. If you have any questions about this Privacy Policy, please contact us at Support@tryessentree.co.